Frequently Asked Questions

Is Inspired Weaves an Indian Company?

Yes. Inspired Weaves is a registered private limited Indian company - Inspired Weaves Private Limited. Inspired Weaves has a chain of retail stores in India, and an Indian based office, which wholesales a collection of Clothes to various stores In India

Where Is Inspired Weaves’ Head Office Located?

The Head Office is in New Delhi at: Office Address, India Tel: Phone Number, email: Email Address

Where Can I Buy Inspired Weaves Products in India?

We retail our products through exclusive company-owned stores across India. For a detailed list of Inspired Weaves stores in India, visit Stores on the bar above. We also offer online sales through our Inspired Weaves website at www.Inspired Weaves.com

Are Gift Vouchers Available at The Stores?

Yes. Gift Vouchers are available at all our stores.

About Our Products

Where Are Your Manufacturing Facilities Located?

Inspired Weaves does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialties. This commitment has helped preserve the authentic traditional crafts of India and created employment opportunities in rural areas.

Are All Inspired Weaves Products Handmade?

We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.

Do Inspired Weaves Sizes Conform to International Norms?

There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how Inspired Weaves sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

What Are the Advantages Of Handloom Fabrics?

The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.

Shopping

How Do I Shop Online?

Please refer to our How to Shop page which walks you through the shopping process.

How Will I Know If You Have Received My Order?

During the payment process you will be given a confirmation that your credit card has been successfully processed. You will also be given an order confirmation number through an email from Inspired Weaves.

How Do I Check My Order Status?

You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Inspired Weaves account on Inspired Weaves website. We try and dispatch all the

orders from our warehouse within two working days and then you can track your order from Track your order option on the homepage of www.Inspired Weaves.com through the UPS tracking system.

Is It Safe to Use My Credit Card Online At Inspired Weaves.Com?

We do not store credit card information on our website. Your credit card information is safe with our payment solution providers - CCAvenue, PayU and PayPal.

What If an Item Is Out Of Stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will inform you through an email and credit your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back-order system. In the future, we hope to be able to notify you when an out of stock item becomes available which would allow you to place a new order for this product.

Do I Have to Sign Up For An Inspired Weaves Account To Buy Something At Inspired Weaves.Com?

You do not have to create an account on Inspired Weaves.com when you place an order and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.

Shipping

Will I Be Charged for Octroi Or Entry Taxes In Case Of Domestic Shipping?

All Inspired Weaves orders are shipped within India from our warehouse in New Delhi, India to your provided shipping address. Due to the nature of interstate shipping, you may have to pay additional duties and taxes which are levied once a shipment reaches your state. Most orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent duty charges will be levied. In the case where additional duties or taxes are assessed, customer will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our shipping partners to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice/receipt from our shipping partner for any duties and taxes, you will have to pay them directly at the time of delivery.

How Long Will It Take to Receive My Order?

We make every effort to process your order as quickly as possible. We usually require 15 working days to dispatch your order. However, if the quantities ordered are more than 5 pieces per product per style, or in case the item ordered is under production it may take longer to process the order. In such cases we keep you posted through email.

Which Countries Do You Ship To?

We ship to only in India presently and will very soon start shipping Internationally as well. If we are not providing shipment to a country which we are not currently servicing, please contact us Email Address to inquire if we can ship to your location.

Do You Offer Expedited Shipping?

No. At this point we are unable to offer overnight or expedited delivery service.

How Is My Order Shipped?

All Inspired Weaves orders are shipped door to door, via DHL internationally, and via several shipping companies within India from our warehouse in New Delhi, India to your provided shipping address.

Do You Ship Backorders?

No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Will Everything be Ship Together?

Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Can I Ship Different Items in My Order to Different Shipping Addresses?

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Can My Order Ship to A Post Office Box?

No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address for the shipping address.

What Are the Shipping Costs?

For domestic deliveries i.e. deliveries within India, we offer Free Shipping on all orders above Rs. 1000.

How Do I Track My Order?

You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether your order has shipped yet, you can check the status of your recent orders in My Account

Can I Change My Shipping Address After Placing My Order?

Once we receive your order, we take approximately 15 working days to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us Email Address with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to the shipping company, then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.

Why Was My Package Undeliverable?

In case of International and domestic shipping the shipping company will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable, please call the shipping company at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable:

Incorrect Address: Inspired Weaves does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please carefully check to make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, Courier Partner is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated, we will consider the order status as closes, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: If any duties or taxes are due, then the shipping company will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable, please call the shipping company's customer service at their local number and quote your tracking number to trace your package.

 Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.

Billing & Payments

In Case the Delivery Destination Is Outside India Will I Be Charged Sales Tax?

You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties.

What Payment Methods Do You Accept?

We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit Cards (an online real-time authorization is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway's net banking facility.

When Will My Credit Card Be Charged?

Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorization is done through the Payment Gateway)

What Currency Will My Order Be Billed In?

Your order will be billed in the currency of your debit / credit card. All the prices shown on Inspired Weaves website would be in INR depending on the ordering and delivery location. For deliveries in India, you would view and pay the Indian Rupee prices

Can I Change My Billing Address?

For us to successfully process your credit card, you must provide the billing address which is used for your credit card.

Customer Service

How Do I Contact Customer Service?

Please email us through our Contact Us page.

How Do I Remove My Name from Your Email List?

Please go to our unsubscribe page.

Will You Share My Information with Others?

No, we will not share your information with others. For more details, please read our Privacy Policy.

Can I Email My Order?

Yes. You can email us your order at Email Address

Can I Call in to check My Order?

Currently we do not have a call-in number for placing orders. Please follow the steps in the online checkout process on the website.

If I Have Problems with My Order, Whom Should I Contact?

If you have any problems or concerns about your order, please email us at Email Address

How Can I Modify My Order?

You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.

How Can I Cancel My Order?

Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through the Request for Cancellation button under My Account within 12 hours of placing your order for us to be able to confirm this cancellation. In case we have already processed your order, you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Inspired Weaves.

Returns & Exchanges

What Is Your Return Policy?

At Inspired Weaves we stand behind the quality of our products and we will provide a full refund for the cost of the product if you are not satisfied with your purchase for any reason. Returns must be made within 30 days of receiving the goods. Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods. Please click here to know more about our Returns Policy

Note: Customers cannot return or exchange an item which has been purchased online at any of our retail stores, and similarly retail store purchases cannot be returned through our Online Store.

When Will I Receive A Refund for My Returned Products?

All credits will be issued only to the credit/debit card used for making the original purchase. Once we receive your returned item(s) we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement. Click here to know more on Refunds.

How Do I Exchange an Item?

In order to exchange an item, you need to go through the returns process as described above. We will refund your credit/debit card once we receive the returned merchandise. You must place a new order for the replacements you would like.

Gift Services

Can I Have the Product Gift Wrapped?

In the future we hope to offer this service.

Can I Include A Gift Message with The Package?

Yes, a gift message can be included with your order.

Do You Have A Gift Registry?

We do not currently offer a gift registry but plan to add this feature soon.

What Is the Thought Behind Inspired Weaves Organics?

Inspired Weaves’ objective is to create an awareness and a market for cottage industries. Our business in textiles, Home Decor and beauty products is premeditated to not only provide quality hand-made products for our patrons, but also to support and reassure the continuation of these Indian traditions by paying a fair price for them. We believe that only Fair trade will withstand these ethnicities in the long term. Many of the procedures and thoughts that are at the foundation of Handmade Natural care products were learnt from Indian systems. Supporting to protect environment is therefore a natural step for us at Inspired Weaves to take. Just as we support Authentic traditional practices in textiles and other cottage industries, so too are we now supporting our heritage natural traditions. We believe in giving out skilled artisans, and tradesmen a fair price for their production, and in supplying the very highest quality of products and goods to our customers.

Track Your Order

Thank you for shopping online with Inspired Weaves!

From confirmation of your order by Inspired Weaves to receipt of the package at your doorstep, you can track the status of your order - online. When you place your order on Inspired Weaves.com, you will receive an order confirmation email with a link to our website. Bookmark this link, for it contains information about the status of your order and is constantly updated.

Track Your Shipment

When your order is shipped from our warehouse, you will receive a Shipment email informing you about the items that were shipped, the Courier used to ship these items, the Courier's website address, and a tracking number. Please visit the courier company's website and use the tracking number to know the status of your shipment.

If you have not received a shipment email with these details, please email us at Email Address, or call us at Phone Number (9.30 am to 5.30 pm. Monday to Saturday) and let us know.

Special/Bulk Orders

Save money when you buy in bulk! We offer discounts on bulk orders depending on the product and the total invoice amount. Minimum value to be eligible for discounts is approximately INR 5000

A bulk order can be placed by anyone from anywhere in the world and will be delivered anywhere in India

You may also request Inspired Weaves products which are not featured on the webstore and we can arrange to send you images and possibly samples.

Discounts are available on total invoice value excluding shipping charges.

Our team will work hard so that your order will arrive when and where you need it, so you don't miss important deadlines.

Please note: Since we offer volume discounts, we cannot accept returns on bulk orders.

Contact us at Email Address with your name, company name, email, phone number, shipping address and the products you are interested in. Once we receive your request, you will soon receive a call/email from us with product pricing and an estimated shipping time.

Once you are registered with us as a bulk buyer, we will occasionally send you product promotion notifications if you prefer

Inspired Weaves Special Order Terms and Conditions

The prices quoted are FOB New Delhi, India. This means that the price does not include shipping or customs duties, or any additional taxes assessed at the time that the goods are delivered to the customer.

All shipments are sent via UPS/Blue Dart and cleared through octroi by UPS/Blue Dart.

The customer is responsible for any additional customs duties or taxes assessed at the time that the goods are delivered to the customer.

  • All orders must be paid by credit card.
  • All orders must be pre-paid in full at the time of placing the order.
  • Once the goods are ready to ship, the customer’s credit card will be billed for the UPS/Blue Dart shipping charges prior to shipping.
  • Inspired Weaves does not accept any returns for special orders.
  • If the customer is ordering an existing Inspired Weaves fabric and would like to receive a small swatch of the fabric prior to placing the order, this cost will be negotiated with the customer at the time of such agreed transaction. For other product samples, please inquire.
  • Inspired Weaves will ship the order as per the estimated delivery date. If there are any unforeseen delays which change the estimated delivery date,
  • Inspired Weaves will update the customer with the new expected delivery date.